Milena Ramcheva is the Executive Director of Metrica, a company with over 20 years of excellence in logistics, fulfillment, and customer care solutions. With a sharp focus on operational efficiency and customer satisfaction, Milena leads Metrica’s Fulfillment and Contact Center divisions, ensuring seamless e-commerce experiences for clients and their end customers.
Her leadership has been instrumental in streamlining fulfillment operations—covering storage, inventory management, and packaging—while also elevating customer service through innovative contact center solutions. Milena combines strategic thinking with a hands-on approach, driving performance, loyalty, and growth through every customer interaction.
What if one simple change could transform angry customers into loyal fans before they even complain? At Metrica Ltd., we discovered that the secret isn’t faster shipping or lower prices—it’s knowing your customers so well that problems disappear before they start. Here are 6 proven CRM methods that changed everything for us.
Businesses are under more pressure than ever to meet rising customer expectations, keep delivery promises, and manage inventory accurately. Yet handling all those tasks in-house can be costly and operationally draining. That’s where third-party logistics providers—commonly known as 3PL—come into play. These service providers act as a vital link between businesses and their customers by […]
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