OpenAI Hits 1 Million Business Customers in Record Time

Consumers Drive Enterprise Sales

The company claims it has 800 million weekly ChatGPT users. When people already know the tool from home, companies adopt it faster – pilot projects are shorter, and employees don’t resist.

ChatGPT for Work currently has 7 million seats, which is a 40% increase in two months. The Enterprise version grew nine times year-over-year.

What Companies Actually Buy

OpenAI launched a tool called Company Knowledge that connects ChatGPT with Slack, SharePoint, or Google Drive. Another product, Codex, helps programmers write code – its usage increased tenfold since August. Cisco reportedly cut code review time in half.

For e-commerce, the integration with Shopify, Etsy, Walmart, and PayPal through the so-called Agentic Commerce Protocol is interesting. In practice, this means customers can shop directly through ChatGPT without redirecting to websites.

What’s the Actual Return

According to a Wharton study, 75% of companies report positive ROI from AI investment. Less than 5% report losses. Job portal Indeed saw a 20% increase in applications thanks to an AI feature. Retail chain Lowe’s put AI in 1,700 stores where it advises customers on projects.

Source: Wharton study

OpenAI is trying to convince companies that AI is no longer an experiment but a work tool. The question is whether it can maintain this growth pace – competition from Anthropic, Google, and Microsoft isn’t sleeping either.