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The new regulations ensure consumers easier access to reasonably priced repairs for some devices, including electronics and domestic appliances. Manufacturers will be required, for up to 10 years, to provide repair choices even after the legal warranty expires, for the first time, therefore significantly advancing consumer protection.
For e-commerce marketing businesses, this entails making sure consumers have simple access to repair information and properly presenting these choices.
The fresh Directive will take effect on July 30, 2024. EU members will have three years to translate it into national legislation.
Spare items for independent repairers
One of the main features of the new regulations is the requirement for manufacturers to reasonably price tools and spare parts for independent repairers. Simultaneously, this will open the market for independent repairers and generate fresh business prospects for e-commerce marketing systems concentrating on spare component sales and repair services.
The new guidelines forbid software policies and contractual restrictions that can impede independent repairers. Although there are few exclusions to safeguard intellectual property rights, this restriction is a significant first step towards a more equitable repair market.
Should buyers choose repair instead of replacement, the statutory warranty will last for twelve months. This action will promote repairs and assist to lower e-waste generation.
Supporting the repair sector
Reducing VAT on repair services is one of the financial incentives urged of EU Member States to promote repairs. This can generate fresh employment and expand the spectrum of repair products and services accessible to companies.
The European Commission intends to build an online portal offering details on repair choices and associated expenses. The intention is to raise the visibility and openness of repair services so as to assist customers in their decision-making process.
