An attribution model is a methodology used in marketing and analytics to determine how credit for sales and conversions is assigned to different touchpoints across customer journeys. It helps businesses understand which marketing channels and interactions contribute most effectively to conversions.
Common types of attribution models used in marketing and analytics:
- First-touch attribution: Credits the first interaction a customer has with a brand or campaign as the primary driver of a conversion.
- Last-touch attribution: Attributes the conversion to the last interaction a customer has before completing a desired action, such as making a purchase or filling out a form.
- Linear attribution: Distributes credit evenly across all touchpoints in the customer journey leading to a conversion, giving equal weight to each interaction.
- Time-decay attribution: Gives more credit to interactions that occur closer in time to the conversion, gradually decreasing the weight of earlier touchpoints.
- U-shaped (or position-based) attribution: Also known as bathtub or hockey-stick model, this gives more credit to the first and last interactions, with the remaining credit distributed evenly among the interactions in between.
- Data-driven (algorithmic) attribution: Uses statistical models or machine learning algorithms to assign credit based on the actual contribution of each touchpoint to conversions, considering factors like order, frequency, and recency of interactions.
Each attribution model offers insights into different aspects of customer behavior and the effectiveness of marketing efforts, helping businesses make informed decisions about their marketing strategies and resource allocation.